Returns & Exchanges

At Hourglass Cosmetics, we are committed to your satisfaction and offer a 30-day return policy for products purchased directly from our website. If you are not completely satisfied with your luxury beauty experience, we provide a seamless return process for all eligible items.

Return Process

• 1.
  Initiate Your Return

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Print Your Label

  Once your request is approved, download and print the prepaid shipping label provided via email to ensure tracked delivery.

• 3.
  Prepare the Package

  Securely pack the items in their original packaging, including any promotional gifts or samples if required, and attach the shipping label to the outside.

• 4.
  Receive Your Refund

  Drop off your package at any authorized carrier location; once we receive and inspect your return, a refund will be issued to your original payment method within 7-10 business days.